BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//SBDC Hosted by College of the Canyons - ECPv5.0.2.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:SBDC Hosted by College of the Canyons
X-ORIGINAL-URL:https://cocsbdc.org
X-WR-CALDESC:Events for SBDC Hosted by College of the Canyons
BEGIN:VTIMEZONE
TZID:America/Los_Angeles
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20260308T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20261101T090000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260203T120000
DTEND;TZID=America/Los_Angeles:20260203T130000
DTSTAMP:20260920T234010
CREATED:20260106T054040Z
LAST-MODIFIED:20260106T054040Z
UID:16179-1770120000-1770123600@cocsbdc.org
SUMMARY:Webinar - Voice of the Customer Analyzation Tools
DESCRIPTION:Are you aware of your customer requirements and the potential power of the analysis for business growth?  The Kano Model and the House of Quality (HoQ) are powerful quality tools used in manufacturing to link customer desires to product design. Kano helps categorize customer needs (Basic\, Performance\, Excitement) to understand satisfaction dynamics\, while the HoQ visually maps these customer requirements (Voice of Customer) to specific technical product features\, ensuring designs meet real user expectations for satisfaction. \nInstructor: Michael Letson \n  \nREGISTER NOW \n
URL:https://cocsbdc.org/workshop/webinar-voice-of-the-customer-analyzation-tools/
LOCATION:Webinar – COC
CATEGORIES:Marketing
ATTACH;FMTTYPE=image/jpeg:https://cocsbdc.org/wp-content/uploads/sites/2/2025/01/food-business-1.jpeg
END:VEVENT
END:VCALENDAR